terms and conditions - goBabygrow®

Baby equipment rental
PT    EN
Deliveries in greater Lisbon, Almada, Costa Caparica, Óbidos and Peniche.
Deliveries in greater Lisbon, Almada, Costa Caparica, Óbidos and Peniche.
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Terms and Conditions

Please read these Terms and Conditions. By using this website, you agree to be bound by the Terms here presented.

The website (www.gobabygrow.pt) is owned by goBabygrow®, based in Rua Alexandre O'Neill 5 1Dto, 2745-896 Queluz, under the fiscal number 194888711.

Gobabygrow® reserves the right to update, change or replace any part of these Terms and Conditions at any time. You can see when was last updated by checking the “last updated” date displayed at the bottom of these Terms and Conditions.


Gobabygrow® is a company dedicated to rent baby equipments during a limited period of time and available in www.gobabygrow.pt.

Gobabygrow® reserves the right to modify at any time the information and commercial offer presented.


To make reservations through our website you need to fill out the online form or you can make a reservation by telephone. All reservations are subject to stock availability. After this, you will receive a confirmation by e-mail with the rental details (products, dates, personal details, address and payment details).

We only process the reservation after confirming the payment, we do not guarantee the availability of the equipment until the beginning of the process.

Delivery and return

The delivery and the return of the equipment are set at the moment of formalizing the reservation.

Any need to change the dates and/or locations of delivery by customer requirement or goBabygrow®, should be reported by email (encomendas@gobabygrow.pt) at least 24 hours in advance and is subject to the agreement of both parties.

If the client is not at the address and time agreed, gobabygrow® will try to contact you to schedule a new day and/or a new time. For each new delivery time, it will be charged an extra fee of 15€.

Gobabygrow® shall not be responsible for any failure or delay in the delivery of the equipment rented, caused by any event or circumstance which is beyond our control, such as strikes, fires, floods, explosions or accidents.


Prices are presented in euros (€) and include VAT at the applicable rate in force.

Delivery and pickup locations and respective fees are shown below:

  • Lisbon (except airport): free
  • Amadora, Cascais, Estoril, Odivelas, Oeiras e Sintra: free
  • Lisbon airport: 15€
  • Mafra/Ericeira: 20€
  • Costa Caparica: 20€
  • Óbidos/Peniche: 25€
For other locations, delivery and pickup fees will be calculated based on the location and material weight.

Payment methods

There are three payment methods ways:
  • Credit card (Visa, Mastercard, American Express)
  • Bank Transfer
  • PayPal

Security Deposit (required)

The security deposit will be paid when formalising the order and refunded in the same payment method after verification of its status by goBabygrow®.

Client’s Responsibility

  • The client is responsible to ensure that the product is in perfect conditions and to install the product according to the instructions.
  • Upon receiving the product, the client should verify the material and confirm that it works correctly and is in perfect conditions to the purpose to which was rented. If the material is not in perfect conditions or does not match the material the client asked for, the client should inform gobabygrow®, so that the material is replaced.
  • To return the equipment to us on the specified date. If the equipment is returned to goBabygrow® after the agreed date, the client will be charged a daily rate of the product until the return of the equipment.
  • The client is responsible for the material and is committed to take good care of it. The client will have full civil responsibility for the incorrect use of material.
  • The client should return the material in the same conditions that was rented. Damages and wear due to normal usage is accepted by goBabygrow®.
  • If the equipment is returned broken or permanently unusable, the customer is responsible for its repair or replacement. Gobabygrow® reserves the right to keep the deposit until the product is replaced.


  • Cancellations up to 24 hours before the beginning of the rental will refund the amount paid by the customer, except for a commission for administrative expenses in the amount of 15€.
  • Cancellations within 24 hours the rental, will charge the total amount paid, with no refund.

Personal information

We advise you to read the Privacy Policy that applies to the website www.gobabygrow.pt and to use the services available, even without making purchases. The Privacy Policy of personal data will help you understand how and for what purposes, goBabygrow® collects and uses your personal data.

Alternative Dispute Resolution

If you have a complaint about a service you purchased on our website, instead of going to court, you could opt for alternative dispute resolution. Alternative dispute resolution is, in general, less expensive, less formal and faster than court proceceedings.

In this case, you can use the official UE Online Dispute Resolution site, available in http://ec.europa.eu/consumers/odr or the national dispute resolution center:
CNIACC - National Center for Consumer Conflict Information and Arbitration of Consumer Conflicts
Email: geral@cniacc.pt
Web: www.cniacc.pt

Applicable legislation

These Terms and Conditions have been issued under Portuguese legislation.
For all disputes arising out of or in connection with these Terms and Conditions is hereby agreed that the place of jurisdiction shall be the competence of the District of Lisbon Court, with the express waiver of any other.

In case of conflict, the Portuguese version shall prevail over the text translated into other languages.

These Terms and Conditions were last updated: April 15, 2023

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