terms and conditions

Terms and Conditions

Please read these Terms and Conditions. By using this website, you agree to be bound by the Terms here presented.

Gobabygrow® is a brand of the company GOBABYGROW Lda, a limited company, with head office at Rua Alexandre O'neil nº5 - 1.º Dto, 2745-896 Queluz, registered at the Commercial Registry Office of Odivelas with fiscal number 517754509 and share capital of 5,000€. A company dedicated to renting baby equipment and other goods for personal and domestic use. Retail sale of food and non-food items new and second-hand in physical stores, stalls, fair sales units, by mail order or via internet. Organization of fairs and other similar events. Repair, cleaning and maintenance of baby equipment. Provision of consultancy and professional training services to companies or public and private entities.

The website www.gobabygrow.pt is registered under the “Regulation for .PT domain/subdomain registration”, and is the property of GOBABYGROW Lda.

Gobabygrow® reserves the right to update, change or replace any part of these Terms and Conditions at any time.

You can see when was last updated by checking the “last updated” date displayed at the bottom of these Terms and Conditions.

Object

Gobabygrow® is a company dedicated to rent baby equipments for a specific period of time and available through our website (www.gobabygrow.pt).

Content information

We make every effort to ensure that the information provided does not have any typographical errors and, whenever they do occur, Gobabygrow® will correct them as soon as possible.

The photographs presented on the website are for illustrative purposes only, and a copy of the product to be rented is presented. Gobabygrow® recommends that the Customer consults the detailed description of the product, in order to obtain complete information about its characteristics.

If the product does not correspond to the information presented on our website, the Customer has the right to cancel the rental and be refunded the entire amount paid.

All products identified on the website www.gobabygrow.pt are subject to stock availability.

Gobabygrow® reserves the right to modify the information and commercial offer presented at any time.

Ordering online

To request a reservation through our website, the Customer must select the desired equipment, indicate the rental dates, fill the personal details, indicate the delivery and pickup address and select the payment method, after which send the request.

No payment is required yet!

After that, the Customer will receive the reservation details by email (required equipment, delivery and pickup address, personal details and payment method).

The Customer will be contacted to confirm the availability of the desired equipment and if it is not in stock, we will present the alternatives that are available allowing the Customer to exchange the equipment.

We will also request the estimated delivery and pickup time and indicate the value of the delivery/pickup fee (if applicable).

We may also ask if delivery is made at Lisbon airport, for the estimated time of arrival, the flight number and the airline.

Only after confirming the details above will the Customer pay the rental, security deposit and any delivery/collection fee.

All orders are subject to stock availability.

We only process a reservation after payment confirmation, we do not guarantee the availability of the equipment before payment.

Delivery and return

The delivery and the return of the equipment are set at the moment of formalizing the reservation.

Any need to change the dates and/or locations of delivery by customer requirement or goBabygrow®, should be reported by email (encomendas@gobabygrow.pt) at least 24 hours in advance and is subject to the agreement of both parties.

If the client is not at the address and time agreed, gobabygrow® will try to contact you to schedule a new day and/or a new time. For each new delivery time, it will be charged an extra fee of 15€.

Gobabygrow® shall not be responsible for any failure or delay in the delivery of the equipment rented, caused by any event or circumstance which is beyond our control, such as strikes, fires, floods, explosions or accidents.

Operate area

Gobabygrow® operates in Lisbon city and the following areas, Amadora, Cascais, Estoril, Odivelas, Oeiras, Sintra, Mafra, Ericeira, Almada and Costa da Caparica.

Outside these areas, we only guarantee deliveries and pickups if there is a quote approval beforehand.

The rented items are for exclusive use in mainland Portugal.

Prices and delivery costs

Prices are presented in euros (€) and include VAT at the applicable rate in force.

Equipment prices are subject to change without prior notice.

Delivery and pickup locations and respective fees are shown below:

Lisbon (except airport): free
Amadora, Cascais, Estoril, Odivelas, Oeiras e Sintra: free
Lisbon airport: 15€
Mafra/Ericeira: 35€
Almada/Costa Caparica: 35€

For other locations, delivery and pickup fees will be calculated based on the location and material weight.

Payment methods

There are three payment methods ways:

Credit card (Visa, Mastercard, American Express)
Wire/bank Transfer
PayPal

Security Deposit (required)

The security deposit will be paid when formalising the order and refunded in the same payment method after verification of its status by goBabygrow®.

Client’s Responsibility

The client is responsible to ensure that the product is in perfect conditions and to install the product according to the instructions.
Upon receiving the product, the client should verify the material and confirm that it works correctly and is in perfect conditions to the purpose to which was rented. If the material is not in perfect conditions or does not match the material the client asked for, the client should inform gobabygrow®, so that the material is replaced.
To return the equipment to us on the specified date. If the equipment is returned to goBabygrow® after the agreed date, the client will be charged a daily rate of the product until the return of the equipment.
The client is responsible for the material and is committed to take good care of it. The client will have full civil responsibility for the incorrect use of material.
The client should return the material in the same conditions that was rented. Damages and wear due to normal usage is accepted by goBabygrow®.
If the equipment is returned broken or permanently unusable, the customer is responsible for its repair or replacement. Gobabygrow® reserves the right to keep the deposit until the product is replaced.

Cancellation

Cancellations up to 24 hours before the beginning of the rental will refund the amount paid by the customer, except for a commission for administrative expenses in the amount of 15€.
Cancellations within 24 hours the rental, will charge the total amount paid, with no refund.

Personal information

We advise you to read the Privacy Policy that applies to the website www.gobabygrow.pt and to use the services available, even without making purchases. The Privacy Policy of personal data will help you understand how and for what purposes, goBabygrow® collects and uses your personal data.

Alternative Dispute Resolution

If you have a complaint about a service you purchased on our website, instead of going to court, you could opt for alternative dispute resolution. Alternative dispute resolution is, in general, less expensive, less formal and faster than court proceceedings.

In this case, you can use the official UE Online Dispute Resolution site, available in http://ec.europa.eu/consumers/odr or the national dispute resolution center:

CNIACC - National Center for Consumer Conflict Information and Arbitration of Consumer Conflicts

Email: geral@cniacc.pt

Web: www.cniacc.pt

Applicable legislation

These Terms and Conditions have been issued under Portuguese legislation.

For all disputes arising out of or in connection with these Terms and Conditions is hereby agreed that the place of jurisdiction shall be the competence of the District of Lisbon Court, with the express waiver of any other.

In case of conflict, the Portuguese version shall prevail over the text translated into other languages.

These Terms and Conditions were last updated: October 15, 2023